Support FAQs
Popular Q&A's For Buyers
Digital wall art is artwork you buy online and download instantly. You receive digital files, not physical prints. After purchase, you download the files, choose your size, and print them at home or through any print shop.
Simply browse or search for products, add them to your cart, and complete checkout. Once your payment is processed, you’ll be able to download your files immediately.
Yes. Creating an account allows you to securely access your purchase history and re-download files anytime.
Yes. All products sold are digital downloads—such as JPGs, PNGs, PDFs, or ZIP bundles. No physical items are shipped.
FAQs
Frequently Asked Questions For Buyers
Looking for answers about your digital wall art purchase? You’re in the right place. From downloading files to printing tips and sizing info, we’ve made everything simple and easy to follow. This guide is here to help you make the most of your digital artwork. Still need help? Feel free to reach out — we’re always happy to assist.
Absolutely. You can add items from different sellers into one cart and checkout together.
We accept major debit and credit cards, PayPal, and other secure payment options supported through Stripe or PayPal.
Yes. After you complete your order, you’ll receive an order confirmation email and can download a PDF invoice from your account dashboard.
Since all products are delivered instantly, orders cannot be changed or cancelled once completed.
You can print your artwork at any local or online print service. A quick google search will bring up the most popular online services or Apps to use.
Check your spam/junk folder first. If it’s not there, log into your account to check your order status or contact our support team.
Support FAQs
Downloads - Usage Rights - Support - Artist & Sellers - Printing - Files
Once your order is complete, download links will appear on the order confirmation page and in your account under “Downloads.”
Unless otherwise stated, downloads are available indefinitely from your account. We recommend backing up your files for safekeeping.
Most downloads are unlimited, but some may have restrictions based on the seller’s settings (e.g., max 5 downloads).
Log into your account anytime to re-download them. If you have trouble, contact support with your order number.
File types depend on the product and seller but typically include high-resolution JPG, PNG, PDF, SVG, or ZIP archives.
Each product page includes the name of the seller (artist) and links to their store profile where you can view more of their work.
Yes. You can use the contact form on the seller’s store page or submit a product question if enabled.
No. Your downloads remain available in your account even if a seller leaves the platform.
Yes. We encourage you to leave honest feedback on the product page after purchasing to help support sellers and guide other buyers.
Yes. Use the “Add to Wishlist” button (if enabled) or bookmark the product page in your browser.
Visit their store page and click “Follow Store” (if enabled). You’ll be notified when they release new artwork.
Some sellers may offer free products. You can search for “Free” in the marketplace or check individual vendor stores.
At the moment, we do not offer gift cards or credit systems. All purchases are made via direct payment.
Click “Report Abuse” on the product page or email us directly with the product link and reason for concern. We investigate all reports promptly.
Yes. As long as your account is active, you can re-download any previously purchased files from the Downloads section of your account.
No. Once you purchase a file, it remains in your account even if the product is later removed from the marketplace.
No. Your purchase is for personal use only. Sharing or redistributing files violates the license agreement and may result in account suspension.
No. Unless clearly marked for commercial use, all products are for personal use only. You cannot resell, redistribute, or modify them for resale.
You can print the artwork for your own use at home or a local print shop. You cannot use it for commercial purposes, advertising, or resale.
Yes, for personal use, and only if you give credit to the artist. Do not share the high-resolution file or remove watermarks if present.
Some sellers may offer commercial licenses. Check the product description or contact the seller via their store page for license upgrades.
For personal use, basic edits (e.g., cropping or resizing) are usually allowed. Redistribution or resale of altered files is strictly prohibited.
It always helps to email us if you want a different size. Sometimes the design style will not look right in another picture size.
Please contact the seller first through their store page. If they don’t respond within 5 business days or if the issue remains unresolved, reach out to us at info@digitalwallart.co.uk and we’ll help.
ZIP files are compressed folders containing multiple items. On most devices, you can double-click to unzip. On mobile or tablets, you may need a free file extractor app.
Please contact the seller through their store page with your order number. If they don’t respond or the issue persists, contact site support for assistance.
File compatibility depends on the format provided. Check the product description for details. If unsure, contact the seller before purchasing.
Yes, VAT is included where applicable based on your location. You’ll see a breakdown on your checkout or invoice.
Yes. You can download your files from any device by logging into your account. But sharing login details or files with others is not permitted.
Yes, if you have a high-resolution printer and quality paper, you can print at home. For best results, use photo or matte paper and print at 100% size using a 300 DPI file.
For illustrations and art prints, matte or satin fine art paper is ideal. For photography, glossy or metallic paper may enhance the colors and detail.
Most downloads are already sized for printing. Check the product description for dimensions. If you need a custom size, you can resize in software or ask a print shop for help.
Check the product description for recommended print sizes (e.g., A4, A3, 8×10″). Printing outside the original ratio may crop or distort the image.
No. Reselling or reproducing digital artwork (even with edits) on other platforms is strictly prohibited unless you hold an extended or commercial license from the artist.
First, ensure your device supports the file type (e.g., ZIP, PNG, PDF). If you still have trouble, contact the seller or reach out to our support team.