Last Updated: June 2026
1. Introduction
Welcome to Digital Wall Art (“we”, “our”, “us”).
We are committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you visit DigitalWallArt.co.uk, place an order, contact us, or otherwise interact with our website.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal information:
Identity Information
- Full name
- Billing address
- Delivery address
Contact Information
- Email address
- Telephone number
Transaction Information
- Order history
- Products purchased
- Payment confirmations
- Refund information
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Website usage information
Marketing Information
- Newsletter preferences
- Marketing consent choices
3. How We Collect Information
We collect information when you:
- Visit our website
- Create an account
- Place an order
- Subscribe to newsletters
- Contact customer support
- Complete forms on our website
- Participate in surveys or promotions
We may also automatically collect certain technical information through cookies and similar technologies.
4. How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Deliver purchased products
- Manage payments
- Provide customer support
- Respond to enquiries
- Improve website functionality
- Detect fraud and abuse
- Comply with legal obligations
- Send marketing communications where permitted
5. Lawful Basis for Processing
Under UK GDPR, we process personal information under one or more of the following lawful bases:
Contract
To fulfil orders and provide our services.
Legal Obligation
To comply with tax, accounting, and regulatory requirements.
Legitimate Interests
To improve our services, prevent fraud, and manage our business operations.
Consent
For marketing communications and certain cookie-related activities.
6. Payments
Payments made through our website are processed by secure third-party payment providers.
We do not store complete credit card or debit card details on our servers.
Payment providers may collect and process personal information in accordance with their own privacy policies.
7. Order Fulfilment and Delivery
To fulfil orders, we may share necessary customer information with trusted production and delivery partners.
Information shared may include:
- Name
- Delivery address
- Contact details
- Order information
Such information is shared solely for the purpose of manufacturing, dispatching, and delivering your order.
8. Marketing Communications
If you subscribe to our newsletter or consent to receive marketing communications, we may send information regarding:
- New products
- Promotions
- Special offers
- Company updates
You may unsubscribe at any time using the unsubscribe link provided in marketing emails.
9. Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyse website performance
- Improve customer experience
- Support marketing activities
You may control cookies through your browser settings.
Disabling cookies may affect website functionality.
10. Sharing Your Information
We do not sell personal information.
We may share information with:
- Payment providers
- Delivery companies
- Website hosting providers
- Analytics providers
- Marketing service providers
- Legal and regulatory authorities where required
All third parties are expected to process information securely and lawfully.
11. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
Order records may be retained for accounting and tax purposes as required by law.
12. Data Security
We implement appropriate technical and organisational measures designed to protect personal information from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
However, no online transmission or storage method can be guaranteed to be completely secure.
13. Your Rights
Under UK GDPR, you may have the right to:
- Access your information
- Correct inaccurate information
- Request deletion of information
- Restrict processing
- Object to processing
- Request portability of information
- Withdraw consent where applicable
Requests may be submitted using our contact details.
14. Children’s Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
15. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
Users should review the privacy policies of any third-party websites visited.
16. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Any changes will be published on this page with an updated revision date.
17. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at:
Email: infor@digitalwallart.co.uk
Website: https://digitalwallart.co.uk