Returns & Refund Policy

Last updated: 07/12/2025

Thank you for choosing DigitalWallArt.com. Because we sell digital downloads, our products are delivered instantly and cannot be physically returned. For this reason, we have a clear and simple returns policy to protect both our customers and our artwork.

No Returns on Digital Products

All products on DigitalWallArt.com are digital files (JPG, PNG, PDF, ZIP) delivered instantly after purchase.
Once the files are downloaded, they cannot be returned, refunded, exchanged, or cancelled.

This is standard practice for digital goods and ensures the integrity of our artwork.

If You Have an Issue With Your Order

Even though we cannot offer refunds, we will always help if something goes wrong.

Please contact us if:

You received the wrong file
A file is corrupted or won’t open
You’re having issues downloading your artwork
You accidentally purchased the wrong item
You need help choosing the correct size or file
You have any concerns about your order

We’re a small independent studio, and customer satisfaction means everything to us — so we will do everything we can to fix the issue quickly.

📧 Contact us at: {your email here}

Exchanges

While we cannot offer traditional exchanges, we can work with you to:

Provide the correct file
Replace a damaged or corrupted download
Help you choose a more suitable size or version

Just reach out — we’re always happy to help.

Accidental Purchases

If you made a mistake or purchased the wrong item, please email us as soon as possible.
We’ll review your order and assist you in getting the correct file.

Duplicate Purchases

If you accidentally purchased the same item more than once, we will happily resolve this for you.
Just send us your order number(s) and we will take care of the rest.

Technical Support

If you’re having trouble downloading, opening, or printing your files, contact us and we will guide you step-by-step until everything works perfectly.